Refund policy

We want all of our customers to be satisfied with the product(s) they receive. We have a 30-day return policy on damaged items and/or incorrect items, and a 30 day exchange policy for size exchanges. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and with tags. You’ll also need the receipt or proof of purchase (by providing your order number).

To start a return, you can contact us at contact@wavesnwindsocks.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Exchanges
If you order the incorrect size, or need a different size, we can offer you an exchange so long as you adhere to our return instructions above. You may be required to pay for shipping expenses for the exchange.

Refunds for Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be sent a replacement product or a refund to the same credit card used to pay for your original order. If more than 15 business days have passed since we’ve approved your return, please contact us at contact@wavesnwindsocks.com.

Exceptions / non-returnable items
Certain types of items cannot be returned, like final sale products. Please get in touch if you have questions or concerns about your specific item. 

Cancellations

You will be able to cancel your order only if your product(s) have not already been sent to production.